Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.
We will get back to you as quickly as we can, but please allow 24-48hrs. During peak periods this may take a bit longer. For defects and damages, after our first contact, our process can take 2-3 weeks as we work with manufacturers to resolve the issue. We will work as diligently as possible to get the issue resolved. We ask for your patience and understanding during this time. Please remember there is a lovely person on the other end of the emails you send who is trying to help, we ask you to be kind. :)