FAQ

We ship our beautiful collection only with premier shipping lines that specialize in Custom High-End furniture. We always do our best to maintain the high level of communication and standard that exists between ourselves and our delivery partner. We kindly request that any issues pertaining to damage or mishandling during transit are properly documented with the carrier at the time of delivery. We kindly ask that you please make sure to fill out the proof of delivery report and sign it at the time of delivery. It is your sole responsibility to report to Bellum Furniture any transit or delivery damages or mishandling within the first 24 hours upon receipt of the pieces, so that your shipping claim can be admitted for review and processing. In addition to this, all evidence such as pictures or videos are to be included and provided at the time of the claim. We would also like to outline that Bellum Furniture will NOT be responsible for any property damages caused or pertaining to sizing issues, and we kindly ask that you please refer to the shipping section above.

We have an abundance of beautiful designer fabrics in our collection that you can explore to find your Fabric. We always recommend ordering Free swatches to ensure consistency of color, and dye-lot in your room. Bellum Furniture believes in complete transparency and we want to ensure that your design process is as delightful as possible. Due to color variance on computer/mobile devices, and different lighting illumination in rooms, fabrics can appear dramatically different and thus we always recommend ordering your FREE fabric samples so you can see and feel the texture of the fabric before you compromise in purchasing it. We always select the highest quality materials and with any designer fabric there are dye-lot variations to be expected. This is a natural effect that is experienced with different fabric rolls and is to be expected on the products. There are absolutely No Returns or Refunds on any fabric color variation or dye-lot Variation. To avoid any concerns with your fabric selection we recommend ordering your FREE fabric swatches.

Our woodwork is guaranteed to last a lifetime against any manufacturing defects. We highly recommend checking and inspecting your designs upon receipt, and contacting a Bellum Furniture expert to help you address any concerns that you may have upon the arrival of your piece.

We would like to address that you hereby recognize that you are obtaining a product that is built with organic products such as wood, foam and fabric, which are bound to normal wear and tear. Please be sure to report any issues pertaining to wood rubbing, squeaking noises or wobbling, fabric imperfections, extreme or unusual wear and tear, or any other manufacturing defect within the first 100 days of use, as failure to do so could void the warranty. Please be sure to let us know as we are always more than happy to help and assist you to the utmost of our ability!

Bellumfurniture.com endeavors to be as accurate as possible with each and every one of our representations! However, we are only human and mistakes, although rare, can happen. Bellumfurniture.com wishes to outline that we do not warrant that product descriptions or other content on bellumfurniture.com are always complete, or error-free, and our team is always here to provide up to date and accurate information to ensure we avoid any potential sizing, or description errors. We believe in complete and utter transparency and we thank you for your understanding.

Our beautiful pieces are built with organic materials such as fabric and foam! Rest assured with time, normal wear and tear is expected as well as easily remedied! You can easily fluff and smooth out the fabric to recover the shape of your cushions, and if you happen to spot a slight sagginess or softness on any cover, this is also a natural reflection of daily use over time. We would like to firmly assure you that this is in no way, a sign of any manufacturing defect or imperfection. However, if you feel that due to your fast paced lifestyle or upbeat social life that wear and tear may be reached at a slightly speedier pace, we recommend upgrading to a Firm or Extra Firm Foam.

Our comfort levels have been tried and tested in order to offer our customers the best possible options for any individual, there is a perfect comfort level that is just right for each one of us! We offer the following comfort options as shown via our website: Soft, Medium (Standard), Firm and Extra Firm. Be aware that our firmer foam options such as Firm and Extra Firm are designed to be highly resilient over time and tend to require an adjustment period to soften slightly while the piece is being used. Following this, these firmer foams will gradually contour to your body and will provide you with the perfect level of comfort that you’ve been searching for! Once again, we recommend reaching out to us if you need any further guidance as we pride ourselves on our high level of customer happiness and care.

Our team are always on hand to help you with every step of your design journey and we strongly recommend emailing us to discuss any questions that you may have regarding size variations, dimensions, seat depth, width or height. We can offer additional information by request.

In order to ensure the smoothest delivery process for both customer and shipping partner alike, we kindly request that prior to placing your order, you evaluate and determine the accessibility, measurement, and sizing of your space to ensure a smooth delivery process of your pieces. There are No Returns or Refunds due to fitting and accessibility issues. Please Note: Once a piece has left our facility it is the responsibility of the client to determine suitable delivery methods in the event the shipping company is incapable of completing the said delivery. Our team is always on hand to provide dimensions of any of our products.

In case of your desire to return or exchange any product please comply with the following:

• Our products are thoroughly wrapped and packed before delivery to insure a safe and secure shipping process. Without the original packaging, we would not be able to accept any returns, so please be sure to retain the products in their original packaging. This is to ensure safe transport back to Bellumfurniture.com warehouse.
• Please be sure that the products are kept in brand new and unused new condition. In order to process any return or exchanges the items must be free from any scratches, stains, damages, pet hair or any other modifications.
• Please avoid of spraying any scented Odor on the furniture, also any bad odors will not be accepted.
• Please note there are no returns, nor refunds once an order has moved into production. Custom modifications of special requests, special configurations, dimensional adjustments (length, height, depth), etc will not be eligible for our return or exchange policy. Please keep in mind our entire collection is custom American hand-made and subject to standard size variation of 1” to 3 “.
• Once the delivery team leaves, it is the customer’s responsibility to ship the items back using a service of their choosing, drop them off, or pay the appropriate corresponding handling fee to have our delivery service pick it up. Please ensure, prior to delivery, that there is adequate access to complete the delivery into the designated space. Our team is always there to provide dimensions while customizing your piece to have a smooth delivery process. There are No Returns or Refunds due to fitting and accessibility issues. In such instances, the pieces will be held at the designated shipping facility and can be picked up. The pieces will be held for 30 days, after which a daily storage fee will apply.
• Please note If a return is made for an exchanged item due to reasons of customer dissatisfaction, Bellumfurniture.com reserves the right to deem that exchanged item a Final Sale piece, and not eligible for further return or exchange. Additionally, if Bellumfurniture.com management deems any situation to be that of return policy abuse, service may be refused at the discretion of the company. If an order is determined to be fraudulent, service may be refused at the discretion of the company as well.
• Firmer foam, and the Extra Firm Foam are designed to be highly resilient over time. They are subject to an adjustment period, as they will gradually soften overtime to provide the desired comfort level.
  As our cushions are built with organic materials such as fabric and foam, normal wear and tear is to be expected. Slight sagginess or softness on the covers is to be expected over time and, this does not represent any manufacturing defect. You may easily fluff and smooth out the cushions to recover the shape. In high traffic and activity areas we recommend upgrading to Firm or Extra Firm Foam comfort level to maintain a more smooth and clean cushion look.

Yes, at Bellum Furniture you will find a selection of custom sectionals and sofas, curtains, artwork, and more. We know that each home is unique, so your home furnishings and accessories should be too.